Royal Nail Spa

Establishment and beauty salon - Royal Nail Spa at 2415 Empire Avenue # 205, Brentwood, CA 94513, US. On this page you will find information about the company, its opening hours of the company, telephone and address and customer testimonials.

Establishment's Brentwood   Beauty salon's Brentwood  

Contacts

Address:
2415 Empire Avenue # 205, Brentwood, CA 94513
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Website:
royalnailnspa.com

Phone number:
+1 925-240-5886

Categories:
Establishment   Beauty salon  

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Opening hours

Sunday 10:00am — 06:00pm
Monday 09:30am — 07:30pm
Tuesday 09:30am — 07:30pm
Wednesday 09:30am — 07:30pm
Thursday 09:30am — 07:30pm
Friday 09:30am — 07:30pm
Saturday 09:00am — 07:00pm
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Reviews about Royal Nail Spa

  • Desiree Johnson
    Apr, 30 2018
    ★ ☆ ☆ ☆ ☆
    I decided to go to this nail shop because of my recent experiences at another establishment. I was skeptical but after I checked out the reviews, I gained more confidence to try it out. The first time I scheduled an appointment, the staff member who answered the call did not jot down my info--so I had no appointment. Had I not called to cancel, I would have arrived and have had to wait to be seen. That wasn't a very good first experience but I didn't let that stop me from checking out the place. The service was impeccable and the nail techs did my mani/pedi VERY nicely! The place was clean, smelled great and they even offer WINE while you get pampered! LOVE IT! One thing I did not like though was how talkative the nail tech was, even after I told her I don't really enjoy all the chit chat while being pampered. She was very nice, though, so I gave her a pass. But one thing that really turned me off from this place was the fact that they expected me to tip. As I received my receipt after making the payment, the nail tech practically breathed down my back to make sure I would tip her. That was very unprofessional to me because CUSTOMERS DON'T HAVE TO TIP. I shouldn't have felt pressured to tip just because they provide great service; that's your JOB. You should want to take care of your clientele impeccably so that they actually want to return. The tipping experience made me not want to return to the establishment.

    Just a follow up--I went back to this place this past weekend for a fill and pedicure. Service was great (as it should be), but the end of my experience just turned me off completely. When paying for the services, the young woman who rang me up, Isabelle was her name, had the audacity to call me 'cheap' because I chose to get a regular pedicure, even after I tipped her and the other nail tech $5 each! My overall impression of this place: quality pampering services, but very ungrateful and unprofessional in terms of compensation. I will NOT be returning.
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